New Policies !

Welcome back !
Our company have come up with new policies !
The new policies are:
Booking Dates and Guarantees
· In order to meet food-ordering deadlines, all menu choices must be completed
two weeks prior to the event.
· Final counts and catering orders must be guaranteed before noon, FOUR
BUSINESS DAYS preceding the event.
Minimum Orders
· For events booked 12 months – 24 months in advance, a minimum food/catering
order of at least $5.00 per person is required.
· For events booked less than 12 months in advance, no minimum is required.
Note: There are minimum orders associated with some specific menu items and catering
setups. For example, a minimum of 25 people is required for buffets. A minimum of 15 is
required for plated entrees. For smaller groups, please consult your meeting planner.
Catering Services Cancellations
· No catering charges are applied if cancellations are made at least 10 days prior to
the first day of the event.
· If food and catering is cancelled between five and nine days prior to the event
groups will be charged 50% of their order.
· No refunds will be made if cancellations are made less than five days prior to the
event (after the final guarantees are submitted).
· If cancellations are made due to inclement weather, some charges may apply.
Please contact the Deli-Good Food and Catering Scheduling Department for details.
Ordering/Pricing Policy for CMPs (Complete Meeting Packages)
ECC offers a variety of packages that include different combinations of meals and break
service options. One option is the CMP which can be configured differently, depending
on specific needs of the group ordering the package.
· The Full-day CMP applies to meetings scheduled to end at or after 1:00 p.m.
Groups will be charged for all participants, regardless if they stay for lunch
· The morning AM/Lunch CMP applies to meetings scheduled to end before 1:00
p.m. Groups will be charged for all participants, regardless if they stay for lunch.
· The afternoon PM/Lunch CMP applies to meetings that begin at 11:00 a.m. and
end by 4:00 p.m. Groups will be charged for all participants, regardless if they are
in attendance during lunch.